Instead, contact the company's corporate office to notify them of the delay and find out how long you're going to wait. If your moving company already has your belongings, but the truck is delayed for some reason, try not to panic. So, you can use your time efficiently. If, once the service order has been prepared, the moving company is unable to pick it up or deliver it on the agreed dates, the moving company must notify you by phone, telegram or in person. The moving company must tell you at that time when your shipment can be picked up or delivered.
If for any reason you cannot or do not want to accept the pickup or delivery on the dates indicated by the moving company, try to reach an agreement on an alternative date. Call other moving companies to check availability, although you may have to pay more for emergency service. Rent a U-Haul moving company or similar DIY moving company if you can handle the move yourself. Read our guide to choosing the right size moving truck.
Document all delays, review your contract's delay policy, and explore temporary options, such as alternative storage or moving. If you prefer a shorter delay, contact the moving company to be informed about the situation and the expected deadlines. It is common for moving companies to stipulate in their rates that transportation costs must be paid in cash, by certified check, traveler's check or bank check (one issued by their own bank and signed by a bank official). Here's what you can do if the moving company is late with your belongings and how to use your time wisely while you wait.
When paying for transportation expenses, the moving company must give you a transportation bill identifying the service provided and the cost of each service. If the moving company doesn't arrive with your belongings to your new destination and you can't contact anyone from the company, you may be the victim of a moving scam. Moving companies cannot control unforeseen circumstances, such as accidents or traffic jams, although they must report such delays to you. When making arrangements for your move, you should ask the moving company what form of payment is acceptable. Filing claims for losses and damages or delays and dispute resolution programs If your move results in the loss or damage of any of your property, you have the right to file a claim with the moving company to recover the money for that loss or damage.
If the moving company hasn't taken hold of your belongings yet, consider looking for alternative services, such as last-minute long-distance moves. Walking from one side to the other with a nervous expectation and waiting for the moving company to arrive at your new home raises a number of worrying questions that are completely new than the situation described above. Many companies also include a grace period in the jargon of their contracts to cover last-minute emergencies or delays, such as the one you're experiencing. If you don't have the phone number handy, check your moving contract (also known as a bill of lading), visit the moving company's website, or Google your moving company to find their contact information.
After reviewing the contract and verifying that the moving company has been delayed, you will have to call the company.
