The Federal Motor Carrier Safety Administration offers free resources and tools to help you prepare for your move and protect yourself from moving fraud. In most cases, deliveries are made in less than five hours. However, the size of the move and the distance the moving company travels to get to your new home can affect the time frame, so it's a good idea to plan more time for the day the move is delivered. At the time of delivery of the shipment, it is your responsibility to check that the items delivered are compared to the items in your inventory.
If new damages are discovered, note them on the inventory form. Call the driver's attention to the damage and request that they record it in the driver's copy of the inventory. Once the entire shipment has been unloaded, the driver will ask you to sign the copy of the driver's inventory to prove that you received the items on the list. Do not sign until you have made sure that it is correct and that you have entered the appropriate annotations for missing or damaged items.
When you sign the inventory, you give the driver a receipt for your merchandise. There's nothing more constant than change, and moving can be very important. The following FAQ sections can help you learn what to expect before, during and after the move and how you can prepare for a smooth transition. The “clock” starts when the moving company comes to your house and stops when all the services at the destination have been completed. The moving company is prohibited from making you sign a receipt, which exempts the moving company from any liability for the loss or damage of the shipment.
Filing claims for loss or damage or delays and dispute resolution programs If your move results in the loss or damage of any of your property, you have the right to file a claim with the moving company to recover the money for that loss or damage. If the items are damaged, the moving company will have the same options, plus additional options to repair the items or pay the cost of the repair. This website was developed as a coordinated effort by the Commission, the Commission's public staff, and the North Carolina Moving Association. White Glove Moving is here to answer all of that and more so that the day the move is delivered goes smoothly.
Under GHC, HomeSafe Alliance will be the “single moving manager” responsible for packing, shipping, storing, delivering and unpacking household items around the world. Be sure to inform the moving company of your choice before the day of delivery so they are prepared to provide that service. If the moving company denies responsibility for all or part of your claim, you can take legal action against the moving company. We recommend that you contact your local transportation office if you have questions or need assistance during your move. Decide in advance where everything needs to go and guide the moving company through your new home as you explain to them where to place your furniture, boxes and other objects.
All damaged items that are replaced or reimbursed for their full market value become the property of the moving company. We include the use of differential dates to provide more security for customers when scheduling their move. In the future, service branches plan to use MILMove to request and submit PPM information; for now, you will continue to use DPS. If a moving company refuses to accept such a claim and you continue to believe that you are entitled to compensation for damages, you can sue the moving company.
If you can't be there on the day of the move, you'll need to appoint someone (spouse, relative, or friend) to sign any document in your name.
