Instead, contact the company's corporate office to notify them of the delay and find out how long you're going to wait. If your moving company already has your belongings, but the truck is delayed for some reason, try not to panic. So, you can use your time efficiently. The agent assigned to us, who seems to have no idea where our things are, tried to appease us by telling us to keep track of our expenses and file a late claim with the van line. Can I reasonably expect them to, for example, pay our hotel bill? Does anyone have any advice for getting reasonable compensation from the van line in this situation? Does anyone have any advice about the kind of things we can say to the van line to convince them to send us our things instead of doing silly things or whatever they're doing instead of taking them to the other side of the country? When possible, choose another day to move.
If you can wait, see if you can move another day with the help of friends or a different moving company. Do your best to communicate thoroughly with the new moving company to prevent this situation from happening again. Call other moving companies to check availability, although you may have to pay more for emergency service. Your moving company is missing in action, but there's no need to panic simply because there may be a logical explanation for why your movers aren't now where they should be (your house) and are doing what they needed to do (moving your house)).
Here's what you can do if the moving company is late with your belongings and how to use your time wisely while you wait. Well, there are several reasons why moving companies may not arrive at your front door as planned, and understanding them can help you better prepare for your big day. Keep contact information for the Federal Motor Carrier Safety Administration (FMCSA) handy if your moving company doesn't show up, is excessively late, or isn't professional once it arrives. But even if you've already had an unfortunate incident, it's good to know what you can do to ensure that you never get stuck against the wall again, wondering what to do when the moving company is late.
Ideally, you should arrive at your new location a day early to meet with the carriers at your new home and begin the unloading process. Assuming that you have invested in a fully serviced move (that is, that your moving company takes care of the transportation, in addition to loading and unloading your belongings), if you don't show up it means that you have lost your things. Unfortunately, dishonest moving companies exist and if you've been unlucky enough to have accepted a suspiciously low moving budget or to have paid a deposit that's too large and unusual, you might be in big trouble. If none of these situations occur, moving companies have a legal obligation to return your belongings.
If your moving company doesn't arrive with your belongings to your new destination and you can't contact anyone from the company, you may be the victim of a moving scam. If the moving company is very late, hasn't contacted you, or doesn't respond when you call, you may need to look for a new moving company. If something delays your arrival and you can't meet with the moving company, call the moving company as soon as possible. After reviewing the contract and verifying that the moving company is, in fact, late, you will have to call the company. Moving companies have a legal obligation to meet the deadline specified in the contract, unless unforeseen circumstances arise.
Try to be patient if the moving company calls with a valid explanation for the delay, as this will pave the way for a better day for everyone those involved.
